Terms and Conditions

Welcome to Nahal Al Asal. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the Nahal Al Asal website.

By using our website, you confirm that you have read, understood, and agreed to these terms.

Nahal Al Asal reserves the right to update, modify, or change these Terms & Conditions at any time. Any changes will be effective once published on this website.

2. Products

Nahal Al Asal offers different varieties of honey, including Natural Honey, Sidr Honey, Kashmiri Honey, and other products that may be added to our collection.

Products may be available in different sizes, including 125g, 250g, 500g, 1kg, 2kg, and 3kg, depending on availability.

We make every effort to ensure that product descriptions, images, weights, colors, and other information displayed on our website are accurate. However, natural honey can vary in color, texture, aroma, and taste depending on its natural source and season.

Product images are provided for illustration purposes, and the actual product may have slight visual differences.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, modify the order, or provide an appropriate refund where applicable.

4. Prices

All product prices displayed on the website are in Saudi Riyal (SAR) unless otherwise stated.

Prices may be changed at any time without prior notice. However, the price applicable to your order will normally be the price displayed at the time the order is placed.

Any applicable delivery charges will be displayed or communicated during the checkout process.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, cancel, or refuse an order in certain circumstances, including product availability, incorrect pricing, suspected fraudulent activity, or inaccurate customer information.

Once an order has been successfully confirmed, the customer is responsible for providing accurate delivery information.

6. Customer Information

Customers are responsible for providing correct and complete information, including:

Full name
Mobile number
Delivery address
City
Building or apartment details, where applicable
Any other information required to complete the delivery

Nahal Al Asal is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Payment

Customers must complete payment using the payment methods available on our website.

Orders may not be processed until the payment has been successfully confirmed.

We do not store sensitive payment information such as complete card numbers on our website unless otherwise stated by our payment service provider.

8. Shipping & Delivery

We aim to process and deliver orders within the estimated delivery timeframe provided at checkout or communicated by our delivery service.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, peak seasons, or other circumstances outside our control.

The customer is responsible for ensuring that someone is available to receive the order at the provided delivery address.

Additional delivery attempts or charges resulting from incorrect address information, customer unavailability, or failure to receive an order may be charged to the customer where applicable.

9. Returns & Refunds

Customers may request a return within 3–5 days of receiving the order, subject to the conditions stated in our Return & Refund Policy.

Returned products must generally be unused and in their original condition and packaging.

For eligible returns due to customer preference or change of mind, the customer is responsible for applicable return delivery charges.

Approved refunds are generally processed within 3–7 business days after the return has been reviewed and approved.

For complete details, please refer to our Return & Refund Policy.

10. Exchanges

Exchange requests may be accepted within 3–5 days of receiving the order, subject to product availability and applicable conditions.

Where an exchange is requested because of a change of mind or incorrect selection, the customer is responsible for applicable delivery charges associated with the exchange.

If an incorrect, damaged, or defective product is delivered due to an error on our part, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

11. Natural Product Variation

Honey is a natural product, and natural variations may occur between different batches.

Differences in:

Color
Taste
Aroma
Thickness
Crystallization
Texture

do not necessarily indicate that the product is defective.

Natural crystallization, for example, can occur in honey and does not necessarily mean that the honey has spoiled.

12. Allergies & Personal Responsibility

Customers are responsible for reviewing product information and considering their own dietary requirements, allergies, and sensitivities before consuming any product.

Nahal Al Asal does not provide medical advice, diagnosis, or treatment recommendations.

Honey should not be given to infants under 12 months of age.

If you have specific dietary or health concerns, consult an appropriate healthcare professional before consuming the product.

13. Website Content

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all website content, product descriptions, images, prices, or availability information will always be completely accurate, current, or error-free.

We reserve the right to correct errors, update information, or modify website content without prior notice.

14. Intellectual Property

All content displayed on the Nahal Al Asal website, including but not limited to:

Logos
Brand names
Product images
Text
Graphics
Designs
Website layout
Videos
Other original content

is owned by or licensed to Nahal Al Asal and may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

15. Prohibited Use

Customers and visitors must not use the website for any unlawful or unauthorized purpose.

You must not attempt to:

Gain unauthorized access to the website or its systems
Interfere with website functionality
Submit false or fraudulent information
Use the website to conduct fraudulent transactions
Copy or misuse our website content
Introduce malicious software or harmful code

We reserve the right to restrict or terminate access to the website where necessary.

16. Limitation of Liability

Nahal Al Asal will make reasonable efforts to provide accurate product information, process orders correctly, and deliver products according to the information provided.

However, we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, extreme weather, natural events, technical failures, or other external circumstances.

Nothing in these Terms & Conditions is intended to limit any rights or protections provided to consumers under applicable law.

17. Privacy

Customer information is handled in accordance with our Privacy Policy.

By placing an order, you agree that the information you provide may be used for purposes necessary to process your order, arrange delivery, provide customer support, and communicate with you regarding your purchase, in accordance with applicable laws and our Privacy Policy.

18. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any disputes will be handled in accordance with the applicable laws and competent authorities of the Kingdom of Saudi Arabia.

19. Contact Us

If you have any questions about these Terms & Conditions, your order, returns, exchanges, or any other matter, please contact the Nahal Al Asal customer support team through the contact details provided on our website.