Return Policy
Return, Refund & Exchange Policy
At Nahal Al Asal, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help.
Returns
Customers may request a return within 3–5 days of receiving the order, subject to the conditions below.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should remain in its original packaging.
- The return request must be submitted within 3–5 days of delivery.
- Products that have been opened, used, damaged, or altered may not be eligible for return unless the product arrived damaged or there was an issue with the order.
Return Shipping Charges
If the return is requested due to a change of mind, incorrect selection, or any reason not caused by Nahal Al Asal, the customer is responsible for the return delivery charges.
If the product arrives damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
Refunds
Once the returned product is received and inspected, the refund will be processed if the return meets our policy requirements.
Approved refunds will generally be processed within 3–7 business days after the return has been approved.
The time required for the refund to appear in your bank account or payment method may also depend on your bank or payment provider.
Exchanges
Exchange requests are also available within 3–5 days of receiving your order, subject to product availability and eligibility.
For exchanges requested because of a change of mind or incorrect selection, the customer is responsible for the delivery charges for the exchange.
If the item received is damaged, defective, or incorrect due to an error by Nahal Al Asal, please contact us and we will review the issue and assist you with the appropriate resolution.
How to Request a Return or Exchange
Please contact our customer support team with:
- Your order number
- The reason for the return or exchange
- Photos or videos of the product, if applicable
- Any other information requested by our support team
Our team will review your request and guide you through the next steps.
Important: This policy is subject to applicable consumer-protection laws and regulations in the Kingdom of Saudi Arabia. Where applicable law provides greater rights to the customer, those rights will apply.